Before I explain the huge news I have for you…
I don’t want to disappoint you if you miss the chance for free internet for a whole year, because only the first 100 subscribers go into the draw for a free ADSL connection.
I have already sent this to our existing customers, and given them the heads-up first about winning the free ADSL broadband service we are giving away. If you are the one to win the draw, then whatever package you signed up for, we will bump it up to our biggest one!
And…make it FREE for a whole year! You could score almost $1,500 worth of free internet!!
We’ve become an Internet Provider – we now provide market leading contract-free ADSL.
– No Contracts – MONTH by MONTH, no small print – We don’t try and lock you into 24 month contracts
– Always Competitive – We will drop your monthly pricing automatically, whatever special a new customer can get, you can get! We pass on our savings as soon as we can. No questions, we just do it!
– Simple ADSL2+ Plans (or the fastest available to you) with our famous Support
Why are we doing this?
It’s been a growing trend, where our existing customers, have been contacting us asking if we supply internet services because they want to deal with a company who is contactable and can offer the same support they’ve come to enjoy with our hosting and domains.
We are tired of not having anyone good to recommend, because the ones we’ve tried don’t offer the same quality support we do and try and tie you into all sorts of contracts.
So no more! We’ve decided to become an Internet Provider ourselves.
We’re not a reseller!!
It’s our very own ADSL Broadband service and we’re taking on the big boys! We’re small (with a BIG network), passionate, personal and we have a 7 year track record of exceptional support.
Our “new” Sprout is growing and breaking the ground around it and from our humble beginnings 7 years ago we have now launched ADSL Australia Wide.
This is our very own service where we support you directly.
We don’t push you onto the big players so you have to deal with their big call centres, we take all this pain away from you.
We are one of these players now (a small one) and we deal with the wholesalers who own the pipes in the ground on your behalf, we chase them up and we keep you updated. Obviously we don’t own the copper in the ground (or fibre when the NBN rolls around), but we provide the service on-top of that copper and we deal with the wholesalers on your behalf. Very similar to any other Internet Provider, except the difference with us is that we will make it as pain-free as possible, and with no contracts.
Our promise to you is to offer rock solid, hassle free internet with fantastic support backing it and to remain as competitive as we can, always!
And oh…did I say “No Contracts” – “No Cancellation Fees” – “No Early Termination Fees” – No hidden stuff! No Catches.
We’re doing this unlike other providers and we’re offering it contract-free.
From the very beginning this has worked well for us, we’ve always been against contracts and just as we’ve done with our hosting, we don’t want to force clients against their will. We’re changing the way ADSL is provided in Australia by getting rid of contracts completely.
Another thing you will notice is no Early Termination Fees! We’ve done away with those too, and the small print, the CATCHES, the hidden bundling, they’re all gone!
ADSL plans can become very confusing and we’ve simplified this greatly to just 3 plans based purely on the monthly usage you need or anticipate. You can upgrade or downgrade between packages if you need to and view your usage through our client area. The same one you are familiar with and already use for your hosting and domains.
Why do you need to act now?
1. We want to save you time and hassle and get you out of the punitive contracts that most providers force onto you.
2. If you’re one of the first 100 subscribers you go in the draw to win your internet connection FREE for a whole year (up to $1500 worth)!
Finally, I have to ask you a question…Why wouldn’t you transfer your ADSL internet connection to us right now?
And I’ve tried to answer your questions you may have. Please let me know if you have anymore.
“Because it’s a mission and it will take me too long.”
I’ve just timed it.
The entire order process took me just 3 minutes 28 seconds.
Think how long your last call took on the phone trying to get a simple question answered with your current provider, or if you tried emailing them, did they even respond?
These 3 and a half minutes could save you a lot of time in future.
“But won’t I have to still do anything with my modem?”
After the 3 minute order process:
– We organise your ADSL line transfer (or new ADSL application) on your behalf
– Then in about 5 to 10 days time, we will confirm when it has completed. The only thing you then need to do is to update your modem with the new username and password
– Your internet will continue to work until then
– And we’re here to assist you in adding the new login info to your modem :-)
“Do I need a new modem?”
No, not a new one, the one you currently use for your ADSL connection is fine :-)
If it’s a brand new connection and you don’t have a modem yet, then you will need to get one.
Any ADSL2+ modem will do. Starting from less than $100 you can purchase online or from a retailer. We have some info on our site with some recommendations.
“Do I need a telephone line?”
Yes you do, nothing with your telephone line will change.
You continue using the same service from your telephone provider.
“What about the naked broadband service I’ve heard about?”
This is one of those hidden catches that we have got rid of. It’s a marketing thing by the big players to confuse the consumer.
If you have “no” telephone line, it’s true, you can save that monthly cost, however you still need the copper in the ground!
So effectively you do still have a line (but you just can’t make calls on it anymore). The naked broadband packages then charge you a premium because you have “no line”. So you end up paying the same as a “basic line rental” + ADSL (bundled), or in some cases you pay more, and in some cases you may save 5 bucks…max!
We reckon, keep your basic line and then you can still make calls :-)
“I’m not changing yet, I’m waiting for the NBN”
This wait could be a bit like “how long is a piece of string”.
If you do change over to us, we will notify you and swap you over so you don’t have to worry about it.
We’re keeping our finger on the NBN (The National Broadband Network) pulse too and we will be offering it soon, but obviously only where and as it becomes available.
We will notify you when we have our NBN packages ready and also when it’s available in your area, so we can change you over from your ADSL plan with us to an NBN plan with us, when the time comes. And with our no contract and no cancellation fee, it will ensure you’re not stuck in a contract when it comes around…it will make for a seamless swap-over handled by us.
“I don’t want to sacrifice on speed”
You’ll get the same good speeds with us.
The main factor for speed is what is available at your exchange and how long the copper is to your house/office.
We have 3 plans, all based on the fastest connection you can get from your exchange. If you can get ADSL2+ that’s what it will be, if you can only get 8Mbps then that will be your maximum speed.
In other words, we will provide the same speed you currently get, or better if it’s available.
“Will I have any downtime?”
There won’t be downtime as long as you don’t cancel your current connection yet.
Simply wait for the email from us saying the Transfer has been completed and then enter in your new Username and Password in your modem and you’ll stay connected.
“This will probably cost more than I’m paying at the moment”
We don’t think so. We’re very competitive – and we don’t lock you into long contracts like the others!
The single most important thing is to check you aren’t paying for what you’re not using.
With our No Contract service, you can change between plans (up or down), so you can get what is right for you from the very beginning.
If you believe your current connection is considerably different, either with speed, service or pricing, please send us some info about it and we can give you a direct comparison. We’re confident that if compared without the catches and the tricks, we’ll be competitive in pricing, no contracts…and better with support.
“I’ll have to call up my current provider anyway to Transfer my number”
Nope, we will handle that.
“I’m in a contract with my current provider”
This is exactly the reason we offer no contracts, to give you flexibility.
You may need to wait it out and signup once your contract with them expires. Or if you’re nearing the end of your contract, check what kind of cancellation fee they would charge you.
Please send me a reply with the date your contract ends and we’ll do the remembering for you and we’ll get in touch with you when the time is right for you to make the swap.
“I don’t want to lose my email address with my current provider”
We provide you with an email address.
Or, perhaps it’s time to get your very own so you’re never dependent on an internet provider ever again.
We have hosting services where you can get your very own domain and email that you will own and take with you forever.
But as mentioned above, you still get your free email address with your ADSL service.
“So how is the billing going to work?”
There is a small setup fee (remember, no contracts, cancellations or early terminations), only the small setup fee.
Then we bill you your monthly fee on the 27th of each month. Your first month may be a smaller or bigger amount, it is pro-rata until the end of the month or the end of the following month.
Quick summary if you signup now:
- You’ll be in line to win a whole year of FREE internet if you’re quick. A 100:1 shot at almost $1,500 value – that’s pretty good odds.
- We’re not sure how long it will take to get to 100 subscribers, but once we hit the 100 mark then unfortunately you no longer qualify for the draw.
Even if you don’t win, it still means:
- You’ll have no contract on your internet anymore.
- We take care of the transfer.
- We deal with the big companies who own the copper and fibre in the ground, you only deal with us :-)
Please let me know if you need any help or advice.