National Broadband Network (NBN)

We do!

If you have an existing NTD box (white NBN box inside), then we can connect you remotely.

If no box yet...we will organise this installation as part of the order. Takes about 2 to 8 weeks depending on how busy the NBN™ contractors are in your area.

Signup on our site but don’t cancel your existing service yet. We’ll take it from there and keep you in the loop as to what to do next.

Once you are connected with us, you can then call or drop your old ISP an email to let them know you have cancelled.

This can get a little tricky.

For standard NBN - a router is fine. But if you already have a modem, most will work too (they need to have a WAN port though).

For FTTN/FTTB NBN - you need a compliant nbn™ FTTN/FTTB VDSL2 Modem/Router, because FTTN (Fibre to the Node) and FTTB (Fibre to the Basement) uses the copper in your house and you need to plug this into your vDSL2 modem.

Please check with us if you're unsure about your modem as not all VDSL2 modems work with FTTN.

Yes and no!

You can connect your computer directly to the NBN box on the wall. This would need to be connected with a network cable. But this limits you to only the one machine connecting and it would need to be “always on”.

The better option is to connect a Router with a Wi-Fi network which can be left on and means you can connect to it from any device in the building.

Yes you can as long as it has a WAN port (sometimes referred to as an Internet or Fibre port), or a LAN port that the manufacturer states can be used as a WAN/Internet port.

For standard NBN (FTTH and FTTP) you only need a Router.

You don’t need a Modem, but if you already have a compatible Modem then you can use it. But you may need to change the configuration from “DSL” to “PPPoE”.

For FTTN/FTTB it will most likely NOT work and you will probably need to get a new VDSL2 Modem.

Downloads and Uploads both count towards your Monthly Data Allowance.

Once this Monthly Data Allowance is reached your speed will be slowed to 256Kbps.

You then have the option to remain at the slow speed until the end of the billing period when your quota is reset, or top-up your data in your client area if you think you will run out.

Or upgrade to the next plan as your usage continues to grow.

If you’ve been notified there is NBN in your area, then just let us know. We’ll also let you know if we hear first.

Once you’ve ordered your service with us there are a series of steps on our side. We’ll let you know when your new service goes live and we’ll provide all the setup instructions in an email.

Yes certainly. Once you have your internet connection active with us, you can run any VOIP service over it.

You pay the pro-rata fee until the 27th of the month and we refund any unused days...once your service is Activated.

This credit amount will then automatically be deducted from your next invoice.

• The 27th is our monthly billing date for your service
• Your service may take between "a few days" up to "8 weeks" depending on your location, we'll keep you informed along the way

Yes there is. It gets a little confusing and technical.

But we'll let you know the details every step of the way once you've placed your order.

The only major thing you need to know now is that if it is found your address is FTTN or FTTB, then there could be an additional copper setup cost.