NewSprout Support Articles

Modem / Router Re-configuration Help

in Broadband

This guide can be used to re-configure your NewSprout supplied modem or router because it isn’t working correctly or you think it has been set back to factory defaults.

Please note you will need your NewSprout Username and Password as sent to you in the ‘NewSprout Account Information-‘ email.
Feel free to call or email us if you cannot get your hands on this email.

If you need more help or aren’t sure of something here please get in contact with us.

 

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To make sure you are configuring from scratch and not leaving any incorrect settings do the following first:

1).  Factory reset your router by holding in the RESET button for over 10 seconds

(this is near the power button on the rear of the device)

You will see the lights all flash once during this time.

2). Click on the corresponding link below.

(you will need the model number off your router from the base of the unit)

 

All in One NBN Router / ADSL Modem

TP-LINK Archer VR500v – ADSL
TP-LINK Archer VR500v – Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)
TP-LINK Archer VR500v – Fibre to the Premises (FTTP) – Fixed Wireless – Hybrid Fibre Coaxial (HFC) – Fibre to the Curb (FTTC)

ADSL Modems:

TP-LINK TD-W8960  (Blue Cover)
TP-LINK TD-8968  (White Cover)
TP-LINK TD-8980 (Black Cover – Dual Band)

NBN Routers:

TP-LINK TD-VG5612
TP-LINK ARCHER C2

 

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TP-LINK Archer VR500v

ADSL Mode

Logging into your Modem

———

Make sure you have your phone line plugged into the DSL port on the back of the modem

Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.
Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next
Leave ‘Other’ as the ISP – Click Next
Internet Setup – Choose ADSL (if needed – will continue automatically if ADSL line is detected)
Select PPPoE and input your NewSprout username / password – Leave all other settings as they are – Click Next
You can setup your Wifi settings as you knew them or leave as default, you can change them later
If you change them, once you click Save you will need to reconnect to the updated WiFi settings, click the ‘I have reconnected’ button and click Next– OR – Skip
The unit will now perform a Connection Test – If not connected to your Phone line, it will fail for now. – Don’t panic, you can plug in your phone line shortly and try again – Click next
Next you will see the Summary of your setttings. Verify them and click Finish.

The modem should move to the Basic Setup page and attempt to connect.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 3 minutes.

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TP-LINK Archer VR500v

VDSL Mode – for Fibre to the Node (FTTN) – Fibre to the Basement (FTTB)

Logging into your Modem
———
Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.
You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.
Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next
Leave ‘Other’ as the ISP – Click Next
Internet Setup – Choose VDSL (if needed – will continue automatically if VDSL line is connected)
Click the check box to Enable VLAN ID and type in 100 in the VLAN ID text box.
Select PPPoE for internet connection type and input your NewSprout username / password – Leave all other settings as they are – Click Next
You can setup your Wifi settings as you knew them or leave as default, you can change them later
If you change them, once you click Save you will need to reconnect to the updated WiFi settings, click the ‘I have reconnected’ button and click Next– OR – Skip
The unit will perform a Connection Test – If not connected to Phone line, it will fail for now. – Don’t panic, you can plug in your phone line shortly and try again – Click next
Next you will see the Summary of your setttings. Verify them and click Finish.

The modem should move to the Basic Setup page and attempt to connect.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 2 minutes.
Reconnect to the new WiFi and test your connection!

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TP-LINK Archer VR500v

Fibre to the Premises – Fixed Wireless – Hybrid Fibre Coaxial – Fibre to the Curb

Logging into your Modem
———
Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.
You will be asked to set a password. Use ‘admin’ for now. You can change this later in settings if required.
Next you are prompted to select Country and region for timezone. Select as appropriate from the menus – Click Next
Leave ‘Other’ as the ISP – Click Next

DO NOT CONTINUE WITH QUICK SETUP
Click the ‘Advanced’ Tab
From the left hand menu select ‘Operation Mode’

(if you DO NOT see Operation Mode on the left menu click here )

Choose ‘Wireless Router Mode’ and click Save
A prompt will pop up to confirm router reboot, click Yes

When the router has restarted, reconnect to the WiFi network.
You will be prompted to login again – use the password you set earlier
You will now be on the Basic Tab – click ‘Internet’ on left menu

NOTE: For HFC (Hybrid Fibre Connection) or FTTC (Fibre to the Curb) you will need to select the VLAN ID box and type on the value of 100 in the text box that appears.
For Fibre to the Premises (FTTP) or Wireless NBN you can ignore this step.

Select ‘PPPoE’ from the dropdown list
Input your NewSprout Username and Password. Click Save.
You can click on ‘Network Map’ to see if you have connected.

To change the Wifi details click ‘Wireless’ on the left menu.
Wireless 2.4GHz
–      Change name
–       change password
Wireless 5GHz            **** MAKE SURE TO USE A DIFFERENT NAME FOR THE 5GHz SSID****
–       Change name
–       Change password
–       SAVE

Reconnect to the new WiFi and test your connection!

– – – – – –

Follow these steps if you do not see Operation Mode on the left hand menu under Advanced.

Select Network.
Select ETH Internet.
You may see a ‘connection’ listed already. Click the garbage bin icon to the right of its details to remove it.
Now click on the ‘+’ icon near the top right of this section to add your new connection.

NOTE: For HFC (Hybrid Fibre Connection) or FTTC (Fibre to the Curb) you will need to select the VLAN ID box and type on the value of 100 in the text box that appears.
For Fibre to the Premises (FTTP) or Wireless NBN you can ignore this step.

Next, click the drop down arrow at Dynamic IP and choose PPPoE.
Input your NewSprout Username and Password. Click Save.

If you wish to change the Wi-Fi details, click on the Basic tab at the top of the screen, then click ‘Wireless’ on the left menu.

Wireless 2.4GHz
–      Change name
–       change password
Wireless 5GHz            **** MAKE SURE TO USE A DIFFERENT NAME FOR THE 5GHz SSID****
–       Change name
–       Change password
–       SAVE

Reconnect to the new WiFi and test your connection!

 

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TP-LINK TD-W8960  (Blue Cover)

Logging into your Modem

———
Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked for a username and password. Use ‘admin’ for both.
Using the left hand menu navigate to Quick Setup – Click Next on the first page
For WAN Config – choose ADSL WAN – Click Next
Select Australia for the country and ‘Other’ for the ISP
Select PPPoE and input your NewSprout username / password – Leave all other settings as they are – Click Next
You can setup your Wifi settings as you knew them or leave default, you can change them later – Click Next
Check the settings are correct and click CONFIRM

The modem should reboot and connect. If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 3 minutes.

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TP-LINK TD-W8968  (White Cover)

Logging into your Modem

———

Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked for a username and password. Use ‘admin’ for both.
Using the left hand menu navigate to Quick Setup – Click Next on the first page
Choose ADSL Modem Router Mode, click Next
Choose Australia for the country and ‘Other’ for the ISP,
Choose PPPoE and input your NewSprout username / password – Leave other settings as they are – Click Next
You can setup your Wifi settings as you knew them or leave default, you can change them later – Click Next
Check the settings are correct and click CONFIRM

The modem should reboot and connect. If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 3 minutes.

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TP-LINK TD-W8980  (Dual Band ADSL – Black Cover)

Logging into your Modem

———
Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked for a username and password. Use ‘admin’ for both.
Using the left hand menu navigate to Quick Setup – Click Next on the first page.
You will see VPI and VCI – Leave these default settings, click Next.
Select PPPoE at the top of the list and click Next.
Input your NewSprout Username and password, then confirm your password and click Next.
Wireless 2.4GHz settings – Here you can change the name of the WiFi network (SSID) – change the region to Australia – change security password – leave other settings – click Next
Wireless 5GHz settings –  Here you can change the name of the WiFi network (SSID) – ***MAKE IT DIFFERENT TO THE 2.4GHz NAME*** – change the region to Australia – change security password – leave other settings – click Next
Confirm your settings – Click Save.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 3 minutes.

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TP-LINK TD-VG5612

Logging into your Modem

———
Connect to WiFi network using the WiFi details on the bottom of the modem.
Open an internet browser and type 192.168.1.1 into the address bar NOT a search bar.

You will be asked for a username and password. Use ‘admin’ for both.
Using the left hand menu navigate to Quick Setup – Click Next on the first page.
Confirm Region and Time zone, click Next.
For Auto Detection choose NO, click Next.
Set ISP to other, interface type to VDSL, tick Enable VLAN ID and type 100 into the VLAN ID text box that appears.
Choose connection type PPPoE, click Next.
Input your NewSprout Username and password, then confirm your password and click Next.
3G Backup – leave disabled, click Next
You can setup your Wifi settings as you knew them or leave default, you can change them later – Click Next
VOIP settings – leave these settings if you do not have a VOIP carrier, click Next.
Confirm your settings and click SAVE.

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 3 minutes.

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TP-LINK ARCHER C2

Logging into your Modem

———

Connect to WiFi network using the WiFi details on the bottom of the modem.
Login via a web browser by typing in 192.168.0.1 in the address bar (NOT a search bar)
You will be asked for a username and password. Use ‘admin’ for both.

**** Do NOT use quick setup****
On the left menu, click on Network – WAN
Choose connection type – PPPoE
Input your NewSprout Username and Password and click Confirm
Leave other settings and click SAVE

If you wish to change the default WiFi settings run through the following:

Wireless 2.4GHz
–       Basic setting – Change name – save
–       Wireless Security – WPA/WPA2 – Leave settings – change password – SAVE
–       WPS – Disable

Wireless 5GHz            **** MAKE SURE TO USE A DIFFERENT NAME FOR THE 5GHz SSID****
–       Basic setting – Change name – save
–       Wireless Security – WPA/WPA2 – Leave settings – change password – SAVE
–       WPS – Disable

If the modem does not connect within 1 minute of settings change, power OFF then ON the modem and wait 3 minutes.
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