NewSprout Support Articles

Lost track of all your Passwords?

in Other

Passwords … you are definitely not alone if you cannot keep track of them!

As a client of NewSprout, due to the nature of the products and services we provide you may have a few logins each with their own username and password.
How you save and remember them is up to you, but above all make sure you do so securely, and not on your devices!
Here is a quick guide to keep you on track of what NewSprout products and services require a username and password:

Your NewSprout Account

Also known as your Client Area/My Account
> This is where you can manage your products and services, upgrade/downgrade, invoices, credit card details, contact details, view your daily Broadband usage etc.

Hosting

cPanel login
>This is the direct login to Control Panel to manage your website and email hosting.

WordPress, Joomla, or HTML login
> This is the login to actually edit your websites files.

Email
> Your email address must have a password. This is initially created in cPanel, and is then used to set up your email client on your device. Note that Email clients such as MacMail and Outlook for Mac refer to the email address field as ‘Username’.

Broadband

NBN or ADSL Broadband Service
> This is the username and password to configure your broadband modem/router with. It also is your NewSprout email address and password should you choose to use your NewSprout Email.

Also…

Wi-Fi Network
> This is your SSID and PW to connect to your local Wi-Fi network also known as WAN that is configured in your modem/router. The SSID or Network name is what you see when you are searching on your device for a Wi-Fi network to connect to.

Domains

Domain Password/EPP Code
> If you have a Domain registered with us or another registrar, then each domain has a Domain Password also known as an EPP Code or Auth Code or Domain Key. This is not often required, only if you wish to move it between Registrars.

5 Important Tips:

1. Do not use the same password for multiple email accounts, or applications

2. Record your strong passwords in a safe place but NOT on your device or computer

3. If you have hosting, change your email password in cPanel fairly regularly, every few months, and make it strong

4. When you change your email password in cPanel, then ALL devices using that email address must be updated immediately

5. If you think your computer, device, website, or email account has been compromised with a virus or hacked, change all passwords immediately

24/7 Email Support

Support@NewSprout.com.au
Response time: less than 58 minutes

Call 02 6687 6533

Speak to our Australian Support team
8:30am - 5:30pm AEDT