- Perl Desk System
PerlDesk is a browser-based software that provides your customers with a fully featured support portal, including a Knowledge Base, Troubleshooters, Downloads, and a support submission system. It can also handle your incoming emails, assigning each email request with a unique tracking number for your staff to respond online, allowing for better organization for your staff and customers.
Both your staff and customers can login via the browser-based interface that PerlDesk provides. Customers can easily track outstanding and past requests, and your staff can use the extensive staff administration for reviewing and updating incoming requests. If you use email handling, your customers can submit requests to PerlDesk by simply emailing your usual email address.
The Reporting features of PerlDesk are of significant importance to a team leader or manager who wants to measure the performance of his team and improve support or customer communications. Reports for any period of time can be generated and therefore it would be possible to compare how the team performed over different periods of time.
PerlDesk offers a fully featured support portal for your customers, allowing them to submit support requests, search articles or FAQ’s. They can track their requests, and respond and manage their communications easily from the browser interface.
Because your staff can each have a login to PerlDesk, they can review outstanding requests assigned to them, their department or the organization on the whole (permission can be limited). Each request is tracked by a unique identifier with a status, priority and many customizable options.
PerlDesk offers reporting on the volume of requests, who is responding to which departments to which your customers are logging requests. The extensive reporting allows you to have a real time overview of the effectiveness of your customer communications.
PerlDesk allows you to have your own support system up and running literally in a matter of minutes. With the Instant Setup System, you can start configuring your help desk portal immediately, customizing the design emails and ultimately improving your client communications. PerlDesk’s features include email handling, web submissions, knowledge base, request management, troubleshooters, graphical reporting, and access levels and departments.
Other Relatioship Monitoring Products :
Help Centre Live - Crafty Syntax Live Help - osTicket - PHP Support Tickets (PHPST) - Support Logic Help Desk - Support Services Manager
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