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The New Sprout web hosting packages give you the ability to setup your own Email Addresses on your domain name. This can be done through our cPanel interface giving you full control to add, edit or remove your own email accounts and passwords. A quick video tutorial is included to set you on the right track :).
If you are out and about and don't have access to your usual email client/program (such as Outlook, Thunderbird or Mac Mail) you can gain access to each POP3 Email account created on your domain using a choice of SquirrelMail or Horde - from any computer with an internet connection anywhere in the world!
For Outlook users, have a look at these settings if you need help setting up your email address:
- Open Outlook (if it starts a wizard, that is great, just follow the steps with some help below)
- If no wizard starts, then go to Tools > Email Accounts (or Account Settings) > Add or Change account and go to the Properties page for that account
- Choose POP3 Account (choose Manually Configure if Outlook gives you this option)
- Enter your name as you would like it to appear on email messages in the Your Name field
- Incoming Server field: mail.yourdomainname.com.au
- Outgoing Server field: this should be your internet provider's outgoing server, e.g. mail.optusnet.com.au if Optus is your provider, or mail.bigpond.com if Bigpond is your provider. Your internet provider will be able to tell you this.
- Username: your full email address (i.e. the one you created in cPanel)
- Password: your password for that address and please make sure the "Remember password" option is ticked.
- You can then click on "Test Account Settings" to see if you get all green ticks, or if not, the red crosses will tell you where the problem is. If you still experience problems please let us know and we will help you by talking you through it :-)
Please also check the following if it is not working:
- Please also make sure "Require logon using SPA" is unchecked.
- And, under "More Settings" > "Outgoing Server" tab > "My Outgoing server requires authentication" is also unchecked.
- However, if you are using the New Sprout Outgoing Server, which means your Incoming and Outgoing Servers are the same (i.e. mail.yourdomainname.com.au), the "My Outgoing server requires authentication" option should be ticked with "Use same settings as my incoming mail server" also ticked.
- You can also then change the port from 25 to 250 for the New Sprout Outgoing Server (mail.yourdomain.com.au). This is an alternate port we have setup - follow these steps:
- Under "More Settings" > "Advanced" tab
- change the Outgoing Server (SMTP) port from 25 to 250
For help adding a Mac Mail account:
- Open Mail
- Click File > Add Account
- Account Type menu: POP3
- Account Description field: your full email address (i.e. the one you created in cPanel)
- Enter your name as you would like it to appear on email messages in the Full Name field
- E-mail Address box: your full email address
- Click Continue
- Incoming Mail Server: mail.yourdomain.com.au.
- User Name field: your full email address
- Enter your password for that specific email account in the Password field
- Click Continue
- Outgoing Server: this should be your internet provider's outgoing server, e.g. mail.optusnet.com.au if Optus is your provider, or mail.bigpond.com if Bigpond is your provider. Your internet provider will be able to tell you this.
- Click Continue
Please also check the following if it is not working:
- Add additional SMTP servers in Mac Mail:
- From the Mail menu, choose Preferences
- Choose Accounts
- Select your account in the list on the left
- Click the drop-down list to the right of Outgoing Mail Server (SMTP): choose Add Server... and put the information into the window that appears, mail.yourdomain.com.au (i.e. the same as your incoming server), for the SMTP hostname.
- You can also then change the port from 25 to 250 for the New Sprout Outgoing Server (which is mail.yourdomain.com.au). This is an alternate port we have setup - follow these steps:
- From the Mail menu, choose Preferences
- Choose Accounts
- Select your account in the list on the left
- Click the Server Settings button towards the lower right side of the window
- In the Server Port field of the new window, delete the number 25 and replace it with the number 250
Please note:
You may not be able to send email if your Internet Service Provider (ISP) doesn't allow access through certain ports. For email that does not use the ISPs own outgoing (SMTP) servers, some ISPs may block access to Port 25. Port 25 is the standard port used to send mail. The reason they do this is to discourage the sending of SPAM or unsolicited bulk email (UBE). However, it can also make it difficult to send email using an authentic SMTP server other than the one provided by your ISP.
The solution:
You can either use your ISPs Outgoing Server (recommended), or for laptop users that are constantly connecting to different internet providers, it can be easier to use New Sprout's outgoing server. You can then change the port from 25 to 250 for our Outgoing Server (it is an alternate port we have setup), please follow the instuctions above.
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